Facebook Instagram Linkedin
Contact Us
Facebook Instagram Linkedin

Technical Support & Customer Success Executive (Night Shift)

  • Pakistan
  • Remote (female)
  • Full Time
  • Pakistan
  • Remote (female)
  • Full Time

Job Description

Job Type: Remote (female)Job Time: Night Shift (US Time Zones)

Role Overview
We are looking for a Technical Support & Customer Success Executive who will manage trial users, build strong client relationships, and act as a communication bridge between clients and the development team. This role focuses on client onboarding, trial management, conversion to paid plans, and technical issue coordination, not traditional call-center support.
The ideal candidate will have a BS in Computer Science or a related field, excellent communication skills, and the ability to understand technical issues and translate them effectively between clients and developers.

Key ResponsibilitiesCustomer Success & Trial ManagementManage clients during the trial period and maintain daily communication.Clearly explain the product, services, and value proposition to trial users.Track trial timelines and proactively engage users before trial expiration.

  • Guide clients through the conversion process from trial to paid plans.
  • Build long-term client relationships through consistent follow-ups and support.

Client Communication & Relationship Building
  • Communicate with clients via calls, emails, and messages in a professional manner.
  • Understand client needs, concerns, and expectations.
  • Maintain trust-based relationships to improve retention and conversions.

Technical Support & Issue CoordinationHandle incoming client queries and technical issues related to the product.Understand and document client-reported issues clearly.
  • Coordinate with the development team to resolve bugs or technical problems.
  • Provide regular updates to clients until issues are resolved.
  • Act as a liaison between clients and technical teams.


Data & CRM Management• Maintain an accurate database of:– Trial users– Active clients– Conversion status– Reported issues and resolutions• Track user activity, trial progress, and conversion metrics.

Required QualificationsBachelor’s degree in Computer Science (BSCS) or a relevant technical field.Strong understanding of software systems and technical workflows.Excellent spoken and written English communication skills (mandatory).Ability to communicate effectively with both technical and non-technical users.

  • Comfortable working night shifts aligned with US time zones.
  • Strong problem-solving and coordination skills.


Preferred SkillsExperience in customer success, SaaS support, or technical client management.

  • Experience working with US-based clients.
  • Familiarity with CRM systems and ticketing tools.
  • Ability to manage multiple clients and tasks simultaneously.

Apply Now

Join ezyteams and start your enriching career today! 

Jobs Form