Scale Your Business with Professional Customer Support Outsourcing
Save up to 70% on employment costs while boosting quality, output, and revenue with our tailored outsourcing solutions.
"We've drastically improved all our KPIs; customer satisfaction is higher than ever."
Bryan K, Insurance Agent
Telephone Support
Live Chat Support
Email Support
eCommerce Support
Social Media
SMS/Text Messaging
Omnichannel Customer Support
We deliver customer service across all communication channels, ensuring consistent quality and personalized experiences that strengthen your brand reputation and drive customer loyalty.
Our Customer Support and Admin Outsourcing Services
We offer customized solutions to meet your business needs. Our customer support outsourcing services are designed to enhance efficiency while reducing operational costs.
Customer Support
Expert assistants providing responsive solutions to keep your customers satisfied and loyal.
Live Answering
Email Management
Help Desk
Admin Support
Remote specialists handling back-office tasks so your core team can focus on strategic priorities.
CRM Management
Appointment Scheduling
Data Entry
Bookkeeping & Accounting
Outsource financial tasks to experts, ensuring accuracy and compliance while saving on overhead costs.
Payroll Processing
Accounts Payable & Receivable
Tax Preparation
Marketing Support
Leverage outsourced marketing experts to boost your brand without hiring in-house teams.
Social Media Management
SEO
Website Development
eCommerce Support
Reduce workload and enhance customer experience with outsourced eCommerce support.
Order Processing & Tracking
Product Listing
Order Taking
Sales Support
Outsourced sales support helps drive leads, improve conversions, and increase revenue.
Lead Generation
Follow-Ups
Order Processing
Experts in Your Preferred Tools and Software
Your customers will be heard through any channel you choose, and our remote experts are skilled in any software you use.
Diverse Industry Solutions
We provide specialized customer support outsourcing services across diverse sectors to meet unique business needs.
Insurance Virtual Assistant
Your insurance remote assistant will handle calls, emails, claims processing, policy inquiries, and more.
Real Estate Virtual Assistant
Your real estate specialists will manage listing inquiries, appointment scheduling, lead qualification, and follow-ups to ensure no opportunity is missed.
Virtual Medical Assistant
Your HIPAA-compliant medical assistants will handle appointment scheduling, insurance verification, patient follow-ups, and basic inquiries with the highest standards of confidentiality.
Bookkeeping Virtual Assistant
Your financial experts will manage accounts payable/receivable, reconciliations, financial reporting, and basic tax preparation with meticulous attention to detail.
Insurance
Streamline insurance operations with insurance-trained virtual assistants.
Real Estate
Supporting real estate operations and client interactions with dedicated support.
Healthcare
Reliable healthcare support services, assisting in patient coordination and administrative tasks.
Finance
Maintain financial records with expert bookkeeping support.
Why Choose Us?
Outsourcing isn’t just about saving money; it’s about finding the right people who care about your business as much as you do.
Fully Managed
We recruit, train, and onboard your customer support team, providing continuous management so you don’t have to.
Cost Efficient
Save over 70% on employment costs, including taxes and benefits, compared to hiring local staff.
Retention
Our 97% retention rate ensures loyal employees and consistent service.
Qualified
English-fluent, skilled professionals with a college education, delivering customer support with superior communication skills.
All Time Zones
Your remote employee works on your preferred schedule, covering any time zone you want for coverage across any region.
Flexibility
Scale your team up or down as needed, with no long-term commitments or penalties for changing your service requirements.
Start Working with Us in 3 Easy Steps
Start collaborating with ezyteams in just three easy steps.
Step 1:
Schedule Free Consultation
Discuss your customer service needs, challenges, and goals with our experienced outsourcing consultants, who will outline customized solutions.
Step 2:
Interview Pre-Screened Experts
Review candidates specifically selected for your business needs, ensuring perfect alignment with your company culture and customer service requirements.
Step 3:
Onboard
We take care of all the details and integration, helping your new talent become productive right away.
Step 1:
Schedule Free Consultation
Discuss your customer service needs, challenges, and goals with our experienced outsourcing consultants, who will outline customized solutions.
Step 2:
Interview Pre-Screened Experts
Review candidates specifically selected for your business needs, ensuring perfect alignment with your company culture and customer service requirements.
Step 3:
Onboard
We take care of all the details and integration, helping your new talent become productive right away.
What Our Clients Say
Hear from businesses that have been transformed with our outsourcing solutions.
"The cost savings are significant, but the real value is the quality of service and dedication ezyteams provides."
Holly Cade
Insurance Broker
" Working with ezyteams has been of great help to my business. My support agent has been a truly valuable asset to me. He stays on top of his daily tasks and the tasks that he has to follow up on at a future date. He is organized and detail-oriented, which helps me stay on top of every lead or referral that comes in. Thank you for introducing me to him."
Geraldine Serrano
Tax Consultant
"My VA is efficient and easy to work with. She doesn’t just get tasks done; she thinks about what she is doing and helps make decisions and when to do what. I am grateful to have her VA support."
Alicia Connor
Dietitian Nutritionist
FAQs
Get answers to common questions about our outsourcing services.
Can your outsourced agents work with my in-house team?
Yes, our remote assistants are experienced at working alongside in-house teams across various sectors. We act as a seamless extension of your team, providing additional capacity when needed.
How easy is it to scale support up and down?
ezyteams allows you to scale support quickly based on demand. With our flexible model, you can adjust the number of agents, their schedules, and duration to keep costs low without compromising service quality.
What time zones do your remote assistants cover?
Our remote assistants work in all time zones, ensuring 24/7 coverage for your business needs, no matter where you are located.
How do you ensure the reliability of your remote assistants?
We hire only college-educated, English-fluent professionals with proven expertise. Each candidate undergoes rigorous screening and training to ensure reliability and quality.
What software tools do your remote assistants use?
Our experts are skilled in a wide range of tools, including HubSpot, Salesforce, Slack, Shopify, and more, ensuring seamless integration with your existing systems.
Can I customize the services I need?
Absolutely! We offer flexible plans, including full-time, part-time, and custom solutions, tailored to your specific business requirements.
How do you handle communication with remote assistants?
We use your preferred communication channels, such as email, Slack, or video calls, to ensure smooth and efficient collaboration with your remote team.