Job Summary:

As a Client Relations Associate – Support, you will be the primary point of contact for our clients, ensuring their needs are met with exceptional service and support. Your role will involve addressing client inquiries, resolving issues, and maintaining strong relationships to enhance client satisfaction. You will work closely with various internal teams to deliver top-notch service and support the overall objectives of ezyteams.

Key Responsibilities:

– Client Interaction: Serve as the first point of contact for client inquiries via phone, email, or chat, ensuring timely and professional responses.
– Issue Resolution: Identify, analyze, and resolve client issues or concerns in a timely manner, escalating complex issues to the appropriate internal teams as needed.
– Relationship Management: Develop and maintain strong relationships with clients, understanding their needs and providing proactive support to enhance their experience.
– Documentation: Accurately document client interactions, issues, and resolutions in the company's CRM system, ensuring all information is up-to-date and accessible.
– Reporting: Prepare and deliver regular reports on client feedback, support trends, and any recurring issues to the management team.
– Collaboration: Work closely with other departments, including operations, technical support, and sales, to ensure client needs are met and to improve overall service delivery.
– Feedback Collection: Gather and relay client feedback to help inform service improvements and contribute to the development of new support strategies.

Qualifications:

1. Education: Bachelor’s degree in Business Administration, Communications, or a related field (or equivalent experience).
2. Experience: Fresh Graduates or at least 1 year of experience in BPO setting.
3. Strong proficiency in English.

Skills:

– Strong communication and interpersonal skills, with a focus on client satisfaction.
– Ability to handle multiple tasks and prioritize effectively in a fast-paced environment.
– Proficiency in Microsoft Office Suite.
– Problem-solving skills with a proactive and solution-oriented mindset.
– Experience in managing client expectations and delivering high-quality support.
– Ability to work the night shift.

What we offer: